John R. Patterson is founder and President of the CBG affiliate Progressive Insights, Inc. based in Atlanta. He has over 20 years of executive leadership experience in the hospitality, business services, and real estate industries and holds a graduate degree in business from the Darden School at the University of Virginia.

John’s consulting practice specializes in helping organizations consistently deliver great customer experiences and coaching leaders for driving extraordinary results. Prior to founding Progressive Insights, his work experience included positions with NationsBank (now Bank of America), Homestead Village Inc., and Trammell Crow Residential.

A sought after keynote speaker, John's clients include McDonald’s Corporation, Freeman, Northeast Utilities, Allstate Insurance, Texas Instruments, Kaiser Permanente, Sodexo, The Arbor Company, Popeyes, Southern California Edison, TravelClick, Eli Lilly, Banco General, McDonald’s Corporation, Cousins Properties, EDiS Corporation, Manheim and The College Board.

He is the co-author of Wired and Dangerous, Customer Loyalty Guaranteed, and the bestselling Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His articles have appeared in numerous professional journals.