When people buy professional services, their purchasing decisions are made at an emotional level. Something in a firm's presentation or values strikes them on a subconscious level. That is why it's imperative that services firms not only present themselves well with their websites and marketing materials, but they also must differentiate themselves from others in the field.
In this podcast Martin Lindstrom, CEO and Chairman of LINDSTROM Company, Chairman of Buyology Inc., and author of Buyology—Truth and Lies About Why We Buy, talks with RainToday.com Publisher Mike Schultz about his research into people's buying decisions, how service firms must make good first impressions on potential clients, and how service firms must set themselves apart from their competitors.
Listen as Lindstrom discusses:
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