Firm Management: Client Retention & Loyalty

Cherry, Paul

• Tough Questions To Ask Your Clients In 2007 

Craft, Stephanie

•  Client Loyalty: What You Don't Know Could Hurt You

Doerr, John

• Do You Know What Your Clients Really Need?
• 6 Ways To Lose Your Client To A Competitor

Eikenberry, Kevin

• 10 Ways To Improve Your Client Relationships

Fauerbach, Neil

• Our Firm's Takeaways From Conducting In-Depth Interviews

Green, Charles H.

•  Client Satisfaction Surveys: Yea Or Nay?   

Jakielo, Dave

• When You Hear The Door Slam: Why Good Companies Lose Good Clients

Marcus, Bruce

• 9 Tips For Retaining Your Clients

McKenna, Patrick

• Perspective From Law: Keep Your Clients: Managing And Cultivating Client Relationships (with Michael Rynowecer)

McLaughlin, Michael W.

• Is Client Loyalty An Oxymoron?

McNamara, Maureen

• Is Your Services Firm Customer Focused?

Nezer, Harriet

• Is Your Services Firm Customer Focused?

Padgaonkar, Abhay

• A Twelve-Step Program for Alienating Your Clients

Phelon, Promise

•  Voice Of The Client: Understanding Your Clients To Grow Your Small Business

Rynowecer, Michael

• Perspective From Law: Keep Your Clients: Managing And Cultivating Client Relationships (with Patrick McKenna)

Schultz, Mike

• Research Note: How Satisfied Do Your Clients Need To Be?
• You Won The Client! Now Start Marketing To Them

Sobel, Andrew

• Defending Your Client Base In Perilous Times: 10 Steps To Take Today