Firm Management: Client Relationship Management

 = Reader Feedback About This Article

Anderson, Michael

• Perspective From Law: Protecting Your Crown Jewels: Putting Your Client Service To The Test (with Patrick McKenna) Part One / Part Two / Part Three

Arussy, Lior

• When To Fire A Client: A Perspective From Consulting

Baxter, Robbie

•  The Only Rule You Need For Strong Client Relationships

Bix, Barbara

• The Power Of Anecdote And Agenda: Researching Your Prospects' Buying Patterns (with Mel Josephson Edwards)

Brown, Laurie

• Escape The Phone Loop

Cahill, Patrick

• From Poor To Perfect: 6 Steps For Launching A New CRM Application

Calys, George

• The Moment Of Truth: What To Do When Your Clients Say They're Unhappy

Doerr, John

• 5 Essential Tips To Building Real Rapport With Clients & Prospects
• Staying Top Of MInd (Without Being A Pain In The Neck)

Edwards, Mel Josephson

• The Power Of Anecdote And Agenda: Researching Your Prospects' Buying Patterns (with Barbara Bix)

Goozé, Mitchell

Green, Charles H.

•  Are You Client-Focused, Or A Client Vulture?
• The Business Case For Trust
• Real Experts Build Trust: Moving Beyond Features and Benefits
• 'My Client Is A Jerk': 3 Keys To Transforming Client Relationships Gone Bad
• The Difference Between Client Service And Client Servility
• The Difference Between Client Focus Right And Client Focus Lite

• Seven Questions To Successfully Partner With Your Clients

Kless, Ed

• Beware The Solutionist Professional!

Kravitz, Sheryl

• 7 Ways To Learn If Your Clients Love Or Loathe You

Noella, Lyne

• Five Ways To Increase Your Credibility With Partners

McKenna, Patrick

• Perspective From Law: How Client-Focused Are You Really? (with Ronald Pol)
• Perspective From Law: Manage Your Clients' Expectations (with Ronald Pol)
• Perspective From Law: Protecting Your Crown Jewels: Putting Your Client Service To The Test (with Michael Anderson) Part One / Part Two / Part Three

McLaughlin, Michael W.

• Averting Runaway Projects
• What Consultants Can Learn From The Airlines About Client Relationship Management 
• Kicking Off With Success After The Client Says 'Yes'

Merchant, Nilofer

• Creating Rich Client Relationships In A Digital World

Padgaonkar, Abhay

• Getting Inside Clients' Heads

Platt, Michael T., MBA

•  Perspective From Accounting: What CEOs Want From Their CPA (Or Any Other) Firm

Pol, Ronald

Rosal, Andrea Meacham

• 5 Tips On How To Interview Your Clients

Sobel, Andrew

• Getting Comfortable With Getting Personal With Your Clients
•  The 15 Pitfalls Of Advising Clients Part One / Part Two
• The Beatles Principles: Lessons On Teamwork & Creativity From The Most Successful Band In History Part I / Part Two / Part Three

Schultz, Mike

• How 'Swell Lookers' Build Rapport

Weiss, Alan

•  When To Say I'm Not Going To Do That