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Building Trusted Relationships Within Your Firm… Then With Clients

By Robert M. Galford

It's hard to pick up the business section these days without seeing the outfall from yet another corporate scandal. The issues of broken trust continue to reverberate throughout Corporate America and beyond. Recent employee surveys have shown that less than 40 percent of employees at U.S. companies trust their senior leaders or their ability to communicate honestly.

This is not good news, especially considering that companies with highly-committed employees haven been proven to outperform low-commitment companies by 200 percent.

If there are trust issues at the highest level of your firm, how does that affect your relationships with clients? Or your ability to get hired in the first place?


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