By Jill Konrath
Establishing a business relationship with a new prospect is a lot like walking on a balance beam. Every single move you make has consequences.
When you execute it flawlessly, you're in a perfect position for your next move. However, any misstep on your part sends you into recovery mode. Sometimes you're able to bounce back, but other times you fall off and are out of the competition. To make it even more challenging, stone-faced judges ruthlessly evaluate how well you execute each move and its level of difficulty.
Sounds an awful lot like selling professional services to me! The early stages of the sales process are fraught with difficulties. Prospects assess your every word to determine if it's worth their time to meet with you.
That's why so many service providers get excited when prospective clients say, "Tell me more." It means they've scored a perfect 10 on their first routine -- one they've practiced and fine-tuned for months. Then, without thinking, they launch into their second routine. What they don't realize is they have to pass this "Tell me more" test before they can advance further in the competition.
And it's so darn easy to blow it then.
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