By Patrick Cahill
Professional service providers can now use sales technology (such as Salesforce.com) to become lead generating and nurturing machines. Automated timed e-mails, the distribution of new leads to the proper sales professionals, follow-up reminders, and the recording of e-mail communication with leads are just some examples of how the right software can help business developers sell more.
Unfortunately, some service firms I have worked with look at their sales technology as a hindrance or as something to train for when one "has the time." If the talk around your company's water cooler touches upon such things, it's time to take a step back and think: Do people like to complain or is our sales technology slowing business down?
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