HomeArticlesLogin to your Account

The Difference Between Client Service And Client Servility

By Charles H. Green, Contributing Editor

Most client-serving organizations I know make a pretty big deal about client service. For consulting, law, HR, IT, accounting, software, and salespeople in complex businesses – client service is right at the top of their list of virtues. And rightly so.

But, sometimes, things can get a little twisted.

What do you make of:

• The administrative assistant who picks up the Officer's laundered shirts and delivers them to him at the airport at 9PM. Regularly.
  
  
• The project manager who hauls the whole team in on Sunday to re-work the slide deck. Regularly.
  
  
• The senior officer who drops in on the staff meeting to "send a message about how much leadership cares," but leaves early because "when the client calls, you know…" Regularly.
  
  

  ---

  Want to read more?

  Become a Member – It’s FREE!
  This article, as well as many others by well-respected marketing, sales, and service business experts, is free to members of RainToday.com.
  
  Sign up for a free membership today and receive:
  1. Access to our library of articles, case studies, and interviews
  2. The Rainmaker Report weekly e-mail newsletter
  3. A free electronic copy of Master Rainmaking Conversations
  

  Already a Member? Sign in below:
  
  (Note: Do not press the "Enter" key. Instead, click the "Login" button with your mouse to sign in.)

  
  

  E-Mail Address:   Password:   Forgot Password?