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By Rachel Hayes

I'm a daughter, sister, wife, mother, friend and colleague – enduring relationships all. I'd submit there are some rules for building enduring connections in all phases of our lives including long-term client relationships. Those rules fall into two groups: respect and passion.

Respect

Research shows that a key indicator of a marriage in trouble is eye-rolling by one partner about a comment of the other's.† Disrespect embodied. What comprises respect in client relationships?

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