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10 Sales Survival Lessons that Aren't "For the Birds"

By Alan Weiss, Contributing Editor

I've been using the new Providence, RI train station for 20 years (it's not that new). It's a typical six-track station, with a small restaurant, newsstand, vending machines, baggage office, ticket counter, and so forth. The Boston commuter trains use it as the terminal for their routes, and Amtrak uses it for its Northeast Corridor, a highly-profitable business that features the high-speed Acela.

About two months ago, for the first time, I noticed a pigeon walking around the station, pecking its way through the crowd. A police officer slowly ushered it toward the automatic doors, weaving in and out, until the bird found itself outside. The officer, in uncharacteristically sensitive language, told me, "I keep throwing him out because he tends to befoul the station."

Ten minutes later the bird was back.


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