Jeanne Urich, managing director of Service Performance Insight, is a management consultant specializing in Service organization improvement and transformation for small to large technology companies.
Her focus areas include vision and strategy, finance and operations, human capital alignment, service operations and service sales and marketing. She has been a corporate officer and leader of the worldwide services Organizations of Vignette, Blue Martini, and Clarify. In each of these roles, she led the growth of their professional services, education, account management and alliances organizations and was responsible for dramatically increasing services revenue, profit and utilization. At Clarify, in less than three years, she grew the services organization from 50 to 720 employees and increased annual revenue from $20M to $100M while generating a 24% margin.
She has a Bachelor's Degree in Math and Computer Science from Vanderbilt University. She serves on the Advisory Board of www.psvillage.com, a preeminent online community for Services executives. She is a contributing editor and author of Tips from the Trenches: the Collective Wisdom of over 100 professional service leaders. She is also a co-author of the ground-breaking new 2008 benchmark “The New Professional Service Maturity Model,” www.spiresearch.com. Contact Jeanne Urich at jeanne.urich@spiresearch.com or 650.342.4690.
Articles by Jeanne Urich:
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