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Accounting Firm Thrives by Expanding Services and Investing in Customer Service

By Gwen Moran

Founded in 1980, Worcester, Massachusetts-based Shepherd and Goldstein grew from a six-accountant team in a small Main Street office to a full service business consulting and accounting firm with more than 30 employees. The firm steadily added services and expanded its reach beyond its initial bread-and-butter base of clients, to work with a broad array of businesses on everything from financial services to strategic growth plans to the special needs of family businesses.

Fueled by careful acquisition and expansion and armed with an unparalleled customer service guarantee, the firm now has four offices around Massachusetts.

Read the complete case study to learn how this professional services firm had continued growth, even during economic turmoil.


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