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By Andrew Sobel

I recently asked a friend how business was going, and he e-mailed me the following: "I think it's gone from truly horrible to just plain bad."

Yes, sometimes things can become quite uncertain around us, but it's possible to keep your head above water--if not thrive--by focusing renewed energy on building and sustaining your client relationships. Here are ten steps that will help you to defend and nurture your client base in those perilous times:

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