By Michael W. McLaughlin, Contributing Editor
I knew something was seriously wrong when my client's newly hired CFO called to say he was "voiding" my last invoice. Well, he had promised the client's management team that he'd be aggressive in managing costs. I didn't expect him to start with me.
We all face sticky situations and cranky clients—they go with the territory. It's not tricks or tactics that help you meet those challenges, but a mindset of healthy respect for your client and yourself, and a focus on the interests you have in common.
"We Have a Problem"
Nobody creates a client problem on purpose, but it happens. You miss a milestone, people get upset with one another, and there are misunderstandings about scope, among other things. All can lead to tough client situations.
When a project kicks off, though, everyone wants a speedy, successful conclusion. You may run into detractors and internal politics, but shared optimism usually drowns out the protestations of any naysayers.
Members-Only Premium Content 
Want to read more? Try our Risk-Free 7 Day RainToday Membership Trial with access to:
- Free Webinars: Access all recorded webinars (full members attend all live webinars free).
- Free Tools and Guides: Receive all how-to guides and tools sold in the RainToday Store free.
- Research and Reports: Receive 20% off all research and benchmark reports.
- 1,000+ Articles: Access over 1,000 professional services marketing, sales, and leadership articles.
- Exclusive Premium Content: Access members-only interviews, templates, and case studies.
Already a Member? Sign in below:
(Note: Do not press the "Enter" key. Instead, click the "Login" button with your mouse to sign in.)
