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A Letter to Your Client: Help Me Help You

By Michael W. McLaughlin, Contributing Editor

How to Prevent Projects from Failing
What Your New Client Really Thinks

Avoid Disaster: 3 Actions You Can Take to Make Any Engagement Run Smoother

10 Ways to Improve Client Relationships

Exhilarating as it is to learn that you've won a new project, that moment is often followed by the sobering realization that you now have to make good on your promises. Or, as one consultant put it, "The good news is that we won the project. The bad news is that we have to do the project."

In a previous article—What Your New Client Really Thinks—I wrote an open letter from a client to a consultant that expressed what most clients want to say before beginning a new project. Here's my take on the flip side of that—what newly hired consultants would say to the client.


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