By Mark Dembo
Your job in selling services is to understand what it is that people do, and then to help them do it better. For only by understanding what people do; how they do it, why they do it that way, when they do it, and who they do it with, can you be in a position to really help them and show them what will make sense to them.
Notice that the emphasis here is on the prospect: what makes sense to THEM. It’s not about what makes sense to you, or what you would like to sell them. Notice also that we’re not talking about asking prospects about their “needs,” “problems,” or “pain.”
As D.E.I. Management Group President and author, Steve Schiffman says in his book “The 250 Sales Questions to Close the Deal”:
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